Home > Forum > RFG Does Not Honor Their Commitments

RFG does not honor their commitments

Jul 12, 2022 at 10:58 AM CST
+ 32 - 5

Be careful when booking with Craig at RFG Logistics! I was in email correspondence with Craig and commited to 8 loads out of Fairfield Mt to Fargo Nd. His email to me when I said I would take 2 per week for 2 trucks for 2 weeks, this is his response.

Ok great sounds good, as soon as we get the loads built in our system I will reach out and we can nail down the details. Thanks again

That was on Tuesday June 14 at 7:18 am and seem to me that the loads are booked. Fast forward to June 28th as I am booking loads to go out and get these loads and still have no confirmations, I am told that we will not be getting any loads. I presume that someone came in and offered to do the loads for less than they were offering, who knows? All I will say is that they will not be seing our trucks haul freight that they have. It is not a good practice to book loads and pull them away.

Rant over and back to work.

Keith

ET Trucking

Replied on Tue, Jul 12, 2022 at 09:16 PM CST
+ 3

We are having the same issue with one of our customers on the tank side. We've even gone so far as to have load confirmation sheets. We have a $750 truck ordered not used fee. They have told us the load cancelled, when we remind them of the $750 fee, they say "give me a minute and I'll call you right back" 5 minutes later, they call back and say disregard, come load it.. Or, the load cancelled, but they forget we have the confirmation sheet. We call the receiver and are told no, the loads did not cancel. Since they cancelled us prior to 24 hrs out, we don't get the TONU. It gets old quick pulling the rabbit out of the hat when they are in a jam, but it doesn't seem the street runs both ways. I guess people's word isn't worth much these days, and zero loyalty.

Replied on Wed, Jul 13, 2022 at 07:47 AM CST
RFG isn't the same as they used to be. They had people leave for other places like Norag. I haven't been able the negotiate rates as when I first sign on with them.
Replied on Wed, Jul 13, 2022 at 09:22 AM CST
+ 1
I have been with RFG for 18 months and I am pleased with there service. Now I am not gonna say that no one doesn’t make mistakes or have a off day ,BUT day in day out the folks I deal with are great. They are easy to all to and deal with and discuss rate on loads and if I don’t feel rate is right and they can nudge a little they help me out but if they can’t we move on to something else. A person having a bad day or coulda been wrapped up
Replied on Wed, Jul 13, 2022 at 09:22 AM CST
+ 1
With a lot that day and maybe they forgot sometimes u gotta give benifitnof the doubt bc NO ONE IS PERFECT.
Replied on Wed, Jul 13, 2022 at 10:05 AM CST
+ 1

We've been using RFG to book loads for our two OTR trucks for two years now and haven't had any issues at all. When a problem has arose, for example a facility has broken down so we couldn't unload, they've been quick to find a solution for us. They have great communication skills and we would definitely recommend using them.

Replied on Wed, Jul 13, 2022 at 10:47 AM CST
It depends on the rate that you are comfortable with running. At current fuel prices, below four bucks a loaded mile isn't something we should feel comfortable with. Many bounces are over 100 miles and costs nearly the same as being loaded. Not saying that they are a bad broker but I haven't been able to match up with them on available loads.
Replied on Wed, Jul 13, 2022 at 11:00 AM CST
Quote: "I have been with RFG for 18 months and I am pleased with there service. Now I am not gonna say that no one doesn’t make mistakes or have a off day ,BUT day in day out the folks I deal with are great. They are easy to all to and deal with and discuss rate on loads and if I don’t feel rate is right and they can nudge a little they help me out but if they can’t we move on to something else. A person having a bad day or coulda been wrapped up"

A person having a bad day is one thing! A person commiting to loads and then not having the balls enough to coorespond with the people the commit to is not anywhere near a bad day! I was hung out to dry and had I not reached out, I would have been in worse shape than I was! There is no reason what so ever that if you have loads and you are booking trucks and things go south, let the people know! I would have no problem with it.

Turns out, after talking with another agent, they gave all the loads to 2 bigger carriers. Still makes no sense to cut correspondence with the other carriers! It is just bad a business practice!

Replied on Wed, Jul 13, 2022 at 11:00 AM CST
Quote: "With a lot that day and maybe they forgot sometimes u gotta give benifitnof the doubt bc NO ONE IS PERFECT."

There was 14 days in between correspondence! How many bad days should we give? If I have problems, the FIRST thing I do is let my customers know. IT IS PART OF THE JOB! Ghosting someone and hoping it will go away is not good business practice!

Replied on Thu, Jul 14, 2022 at 09:54 AM CST
+ 2
Quote: "There was 14 days in between correspondence! How many bad days should we give? If I have problems, the FIRST thing I do is let my customers know. IT IS PART OF THE JOB! Ghosting someone and hoping it will go away is not good business practice!"

Wait 6 months until 1980’s interest rates return with Sky high fuel prices and the jolly time boys are all forced out of the market, those who stayed out of debt will be setting the rates.
Replied on Thu, Jul 14, 2022 at 03:50 PM CST

Commodity Services Is the very same way. Been thru it twiced and will not do it again.

Replied on Thu, Jul 14, 2022 at 03:50 PM CST
Quote: "Wait 6 months until 1980’s interest rates return with Sky high fuel prices and the jolly time boys are all forced out of the market, those who stayed out of debt will be setting the rates."

That may be true for a day or two, but inevitably someone will cut that rate to get the work, then the cycle will continue, and everyone will once again race to the bottom. Or, someone will throw out the trucking equivelent to the race card, which is Backhaul Rate, and people will once again, take it! You gotta love trucking....

I saw where another group wants to do another protest but they can't agree on who will lead it and what the major issue is. Just like us, put five of us in a room and we can't agree on what day it is... SHEESH...

Replied on Thu, Jul 14, 2022 at 03:50 PM CST
+ 1
Interesting I’m not perfect by any means but I’ve booked a few loads over the years Reading this post about a company that I do business with on a regular basis dedicated in most cases There has to be a lot more to this story That your not telling us But you expect every one to grab ahold of your side if the story and not haul based on what sounds like a situation with a larger back ground then your sharing
Replied on Fri, Jul 15, 2022 at 08:56 AM CST
+ 1
Quote: "Commodity Services Is the very same way. Been thru it twiced and will not do it again."

If you are getting loads from Commodity Services and brokering them to someone, I bet those carriers are getting RICH...😳🤦‍♂️😂

Replied on Fri, Jul 15, 2022 at 08:57 AM CST
+ 1
Quote: "That may be true for a day or two, but inevitably someone will cut that rate to get the work, then the cycle will continue, and everyone will once again race to the bottom. Or, someone will throw out the trucking equivelent to the race card, which is Backhaul Rate, and people will once again, take it! You gotta love trucking.... I saw where another group wants to do another protest but they can't agree on who will lead it and what the major issue is. Just like us, put five of us in a room and we can't agree on what day it is... SHEESH..."

Typically that’s the way it works, but the game changer would be 20% prime rate with 50% down to get rolling with $15.00 a gallon fuel, that would keep many out of it. Notice how all these big carriers are suddenly on a buying spree? Buying up other larger fleets of 100 plus trucks?
Replied on Fri, Jul 15, 2022 at 09:01 AM CST
Quote: "Wait 6 months until 1980’s interest rates return with Sky high fuel prices and the jolly time boys are all forced out of the market, those who stayed out of debt will be setting the rates."

I did a Safer search on "The Jolly Time Boys" and couldn't find any active authority, so I did a google search. It looks like they already quit trucking and have started a new gig..You can check them out here:

https://youtu.be/VZoImzA5iO4

Replied on Fri, Jul 15, 2022 at 09:08 AM CST
Many brokers don't actually have the loads they promote. They get an email from a customer who send out loads to several brokers. Always ask if they have the actual load.
Replied on Fri, Jul 15, 2022 at 09:37 AM CST
Commodity Services is a broker, not a shipper or trading company. If you broker loads that you receive from Commodity Services, you would be double brokering.
Replied on Fri, Jul 15, 2022 at 01:43 PM CST
Quote: "Typically that’s the way it works, but the game changer would be 20% prime rate with 50% down to get rolling with $15.00 a gallon fuel, that would keep many out of it. Notice how all these big carriers are suddenly on a buying spree? Buying up other larger fleets of 100 plus trucks?"

I totally agree with you, it's gonna get rough and those who make it through to the other side will be in a really good position until, the cycle repeats itself. Hopefully when thigs turn around, people don't flock back in thinking it's rainbows and unicorns, and those left standing can make up a little lost ground before the the masses jump back in and screw it up.

Replied on Fri, Jul 15, 2022 at 01:54 PM CST
+ 1
Quote: "Commodity Services is a broker, not a shipper or trading company. If you broker loads that you receive from Commodity Services, you would be double brokering."

😳UH-OH, here we go. I was dancing around it, but you dove right in...😂😂😂😂

Replied on Fri, Jul 15, 2022 at 04:01 PM CST
Quote: "Interesting I’m not perfect by any means but I’ve booked a few loads over the years Reading this post about a company that I do business with on a regular basis dedicated in most cases There has to be a lot more to this story That your not telling us But you expect every one to grab ahold of your side if the story and not haul based on what sounds like a situation with a larger back ground then your sharing"

Nope nothing more than what I said. If you want the full email thread I can copy and paste it. Craig CALLED our office asking for help on this project and said he would be in touch with rates. On May 17th he followed up with an email. On June 10th he emailed again that the project was a go and if we were still interested to send our MC and US DOT number. On 6/13 I got a nice email with the rates and asking for availablility. I then emailed back and told him I would commit to 2 trucks doing 2 loads per week for 2 weeks and that is when he said "Ok great, sounds good. as soon as we get the loads built in our system I will reach out and we will nail down the details" That was on June 14th at 7:18 am. I replied to him and said "that sounds good". I never heard a peep from him and while on vacation and working from my hotel noticed that I had no confirmations yet. This was June 28th at 1:03 pm so I emailed Craig and asked if we were still good on the Fairfield to Fargo loads. That is when he said no. It is all in black and white.

I realize sometimes things change but to be ghosted on this subject is unacceptable. I have talked with other agents from RFG on this subject and they have all said that it was a shitty way to do business! Here is the thing that gets me the most, Craig has not had the balls enough to man up about his screw up! Plain and simple, a 2 line email earlier in the month explaining that there was a change in the plans would have changed how I worked my trucks. His response was "I never sent you confirmations so its not my problem" Either way, I will not work with him again!

I am glad things work out for you but as for me, I don't have anything good to say!

Replied on Fri, Jul 15, 2022 at 09:09 PM CST
I got a lot of very good loads from rfg. Can not complain about the rates. I worked with several if their brokers. The problem i had is the same i frequently get from others , thin skinned brokers . I like to spread the wealth. I make this known. I bounce around. Seems some grain brokers just don't like that. When I ask for a load going a certain place so I can then give one of my other brokers some money, they just send me somewhere and then leave me with no load going toward my other brokers load. Or they start giving me loads that I made it very vlear I will not haul. Get mad when I say no. We had a agreement on this.
Replied on Fri, Jul 15, 2022 at 09:10 PM CST
+ 2

You never got any load confirmations, this was a project we were sourcing all options and we decicded to go with an option who provided more capacity to meet the project delivery deadline. I'm sorry you planned around this project that was not committed to you. I gave you ample notice to plan accordingly. Let us know if RFG can assist in the future. We value our partner carriers.

Replied on Sat, Jul 16, 2022 at 09:48 AM CST
Quote: "You never got any load confirmations, this was a project we were sourcing all options and we decicded to go with an option who provided more capacity to meet the project delivery deadline. I'm sorry you planned around this project that was not committed to you. I gave you ample notice to plan accordingly. Let us know if RFG can assist in the future. We value our partner carriers. "

I hate to jump into this but a company that values their carriers doesn't verbally or email lead on a carrier about work, and then back out deceptively only to hide behind a "no rate confirmation argument" it's lazy. Not taking responsibility for your actions. Extreme ownership. I'd look into that. I'd feel pretty angry if I was put in the situation ET trucking was put in. No disrespect meant to RFG as a company. I've never hauled a load for them because I'm expensive, but 1 shady character doesn't mean the company sucks. It frustrates me to see things like that happen in areas I run in.
Replied on Mon, Jul 18, 2022 at 02:56 PM CST
+ 2
Quote: "I hate to jump into this but a company that values their carriers doesn't verbally or email lead on a carrier about work, and then back out deceptively only to hide behind a "no rate confirmation argument" it's lazy. Not taking responsibility for your actions. Extreme ownership. I'd look into that. I'd feel pretty angry if I was put in the situation ET trucking was put in. No disrespect meant to RFG as a company. I've never hauled a load for them because I'm expensive, but 1 shady character doesn't mean the company sucks. It frustrates me to see things like that happen in areas I run in."

Couldn’t have said it better myself. Ghosting a carrier is lazy and disrespectful and hiding behind the “no load confirmation” excuse is pathetic.
Replied on Mon, Jul 18, 2022 at 03:09 PM CST
Quote: "You never got any load confirmations, this was a project we were sourcing all options and we decicded to go with an option who provided more capacity to meet the project delivery deadline. I'm sorry you planned around this project that was not committed to you. I gave you ample notice to plan accordingly. Let us know if RFG can assist in the future. We value our partner carriers. "

You had 2 weeks to take 15 seconds to send an email explaining what you just explained in a post! Was that so hard? What you sent me saying that we would nail down the details as soon as they are built in the system says to me that we have a gentlemans agreement for the loads! I have been in this business since 1986 and am old school! I give my word and I stick to it! If there are problems, I make sure who ever we are working with knows about those problems right away! Communication is the name of the game, lack of communication and hoping things will just smooth over is plain and simple BS! That is what I told you in my email and I will say it here! I don't do business that way and WILL NOT do business with someone who does! I spoke with Chris, he said the loads moved but you used other carriers. Great to know!

Replied on Tue, Jul 19, 2022 at 08:38 PM CST
Turn about is fair play. Remember carriers can find better loads too.
Replied on Wed, Jul 20, 2022 at 08:48 AM CST
+ 1
Quote: "Turn about is fair play. Remember carriers can find better loads too."

If a carrier backs out of loads they agreed to do and claims the "no rate confirmation" argument, then they are lazy and unable to take responsibility for their own actions as well. Either way, let someone know what's going on. It sets a shady precedent. If everyone pulled crap like that, trucks would require a deposit between load communication and load pickup. I bet it would blow some people's minds to know that there are companies out there with a working relationship that is trustworthy enough that they don't even use load confirmations. Things happen, emergency, or maybe a break down, none of that is ever a big deal if people communicate right away.
Replied on Thu, Jul 21, 2022 at 08:01 AM CST
Quote: "Wait 6 months until 1980’s interest rates return with Sky high fuel prices and the jolly time boys are all forced out of the market, those who stayed out of debt will be setting the rates."

is this erichs brother

Replied on Sat, Jul 23, 2022 at 02:14 PM CST
Quote: "Yep, Same thing happened to a number of us owner - operators, here in the Fairfield area, he made the same commitment, to us, then hired a couple of big outfits, out of South Dakota, I think it has all been hauled already,"

Also what stinks about this, is that he told me per email that there was a problem with the product and the haul was being delayed for several weeks, I find out a day or two later that the product was being loaded and hauled to Fargo ,
Replied on Sat, Jul 23, 2022 at 02:14 PM CST
Quote: "Yep, Same thing happened to a number of us owner - operators, here in the Fairfield area, he made the same commitment, to us, then hired a couple of big outfits, out of South Dakota, I think it has all been hauled already,"

Also what stinks about this, is that he told me per email that there was a problem with the product and the haul was being delayed for several weeks, I find out a day or two later that the product was being loaded and hauled to Fargo ,
Replied on Sat, Jul 23, 2022 at 02:14 PM CST
Yep, Same thing happened to a number of us owner - operators, here in the Fairfield area, he made the same commitment, to us, then hired a couple of big outfits, out of South Dakota, I think it has all been hauled already,
Replied on Mon, Jul 25, 2022 at 09:46 AM CST
Quote: "Yep, Same thing happened to a number of us owner - operators, here in the Fairfield area, he made the same commitment, to us, then hired a couple of big outfits, out of South Dakota, I think it has all been hauled already,"

Maybe the guy who thinks that there must be more to the story might want to question them?! This does not happen to multiple O/O and smaller companies and "just be a bad day"! What Craig did to us, as well as others, is unacceptable! It is good business and good business practice to keep the carriers in the loop. Craig needs to learn that when you lye lie to someone, then you have to tell another lie to cover your lie!

I am sure that there are some out there that don'e believe what I am saying is true but I will guarantee that the brokers we work with on a regular basis know I am not spinning yarns here!

Replied on Mon, Aug 01, 2022 at 08:54 AM CST
+ 1

Hey Keith, just wanted to respond to your unwarranted claim that I dont honor my committments. You were told there would be no loads for you over two weeks before the project was supposed to have taken place. When I notified you, you threw a little fit and said you already had loads to get out there. I'm sorry but if you cant find a backhaul with two weeks notice maybe you shouldnt be running trucks...and to expect a truck order not used with two weeks notice is absolutely ludicrous. Not to mention you had done about ten loads with RFG in the last two years and I decided to go with carriers who were more loyal and reliable. Have a great day!

Craig

Replied on Mon, Aug 01, 2022 at 09:07 PM CST
Quote: "Hey Keith, just wanted to respond to your unwarranted claim that I dont honor my committments. You were told there would be no loads for you over two weeks before the project was supposed to have taken place. When I notified you, you threw a little fit and said you already had loads to get out there. I'm sorry but if you cant find a backhaul with two weeks notice maybe you shouldnt be running trucks...and to expect a truck order not used with two weeks notice is absolutely ludicrous. Not to mention you had done about ten loads with RFG in the last two years and I decided to go with carriers who were more loyal and reliable. Have a great day! Craig "

Bullshit Craig! You GHOSTED me until I emailed you on vacation on June 28th! The project was supposed to start July 5th. That is 7 days, 3 working days as July 2nd and 3rd are Saturday and Sunday, July 4th is Monday and I HIGHLY doubt that you worked on July 4th and also highly doubt you worked much on Friday July 1st as by noon that day there were not many people around. Spin it as you want! try to save face all you would like but the plain and simple truth is that you offered the loads and then shut down the communications! That is all it is, plain and simple! Be a man and actually admit you were wrong and fess up to it! Read through the thread and look at the response from another small carrier that you did the same thing to, only lying about not moving the product! You are shady, sleezy and I WILL NEVER do business with you again!

I will guarantee that there are plenty of brokers and shippers out there that will step up and say that we are plenty loyal and we stick to our word, UNLESS there is a catostrophic breakdown. You need to get your poop in a group son! I will guarantee that I have forgotten more about this busness than you know!

Replied on Mon, Aug 01, 2022 at 09:08 PM CST
Quote: "Maybe the guy who thinks that there must be more to the story might want to question them?! This does not happen to multiple O/O and smaller companies and "just be a bad day"! What Craig did to us, as well as others, is unacceptable! It is good business and good business practice to keep the carriers in the loop. Craig needs to learn that when you lye lie to someone, then you have to tell another lie to cover your lie! I am sure that there are some out there that don'e believe what I am saying is true but I will guarantee that the brokers we work with on a regular basis know I am not spinning yarns here!"

Craig Murray
Tue 6/28/2022 1:13 PM
I’m sorry I did not send you any load confirmations I told you once we had the information confirmed I would let you know. The loads are not confirmed again I apologize we just found out this morning. Thanks, Craig Murray RFG Logistics Direct: (531) 301-6640
Keith Kemper
Tue 6/28/2022 1:10 PM
Well that is BS! I have an email from you confirming my four loads! I have booked loads for my truck going out to Montana to pick these up! If this was not going to happen then you should have said something earlier! Sent from my iPhone On Jun 28, 2022, at
Craig Murray
Tue 6/28/2022 1:07 PM
Hey Keith no were not we got far less product than we thought we were going to be awarded. As of right now the few loads we got are covered I’m sorry. Thanks, Craig Murray RFG Logistics Direct: (531) 301-6640 Cell: (901) 849-7467 Certified Transportation Broker
Keith Kemper
Tue 6/28/2022 1:03 PM
Craig are we still good to go on the Fairfield to Fargo loads? Sent from my iPhone On Jun 14, 2022, at 6:10 AM, Keith Kemper <[email protected]> wrote: Sounds good! Sent from my iPhone On Jun 14, 2022, at 7:18 AM, Craig Murray <[email protected]>
Keith Kemper
Tue 6/14/2022 8:10 AM
Sounds good! Sent from my iPhone On Jun 14, 2022, at 7:18 AM, Craig Murray <[email protected]> wrote: Ok great sounds good, as soon as we get the loads built in our system I will reach out and we can nail down the details. Thanks again Thanks, Craig
Craig Murray
Tue 6/14/2022 7:18 AM
Ok great sounds good, as soon as we get the loads built in our system I will reach out and we can nail down the details. Thanks again Thanks, Craig Murray RFG Logistics Direct: (531) 301-6640 Cell: (901) 849-7467 Certified Transportation Broker Certified Organic
Keith Kemper
Mon 6/13/2022 4:05 PM
I would commit to 8 loads over 2 weeks.
Keith Kemper
Mon 6/13/2022 4:02 PM
Would either start the 5th or 6th.
Keith Kemper
Mon 6/13/2022 4:02 PM
I am looking like I would have 2 trucks for 2 loads per week each. So I would be able to do at least 4 loads.
Craig Murray <[email protected]>
Mon 6/13/2022 3:43 PM

Good afternoon, I wanted to give you guys an update on the MT to ND project with the information I currently have. I apologize for the delay it’s been a little slower going that we had hoped.

We have secured the lanes we are looking at moving 125 loads in two weeks. They will all load at the same facility and can load one truck about every 20 minutes. Communication with the drivers on these loads is extremely important therefore double brokering will not be allowed. We will need copies of the paperwork as soon as the driver is loaded it can be texted or emailed to me.

Currently a trailer washout will not be required prior to starting and will not be required upon completion. This may be subject to change.

Driver will be required to sign BOL’s and write their seal number on them at loading and send to me.

They will have a scale on site.

They can load larger trucks as there will be lots of room in the yard. They will all be loading at the same facility, except for possibly a handful of loads and we will know beforehand if they load somewhere else.

The rate to the carriers will all be the same, we are paying $160/Ton plus round trip fuel for a round trip. Just to clarify this means your driver will load in Fairfield, MT then deliver straight through to West Fargo, ND then run empty back to Fairfield MT asap to get another load. You will be paid 160/Ton for the load then Fuel for 819 loaded miles and fuel for 819 empty miles.

Fairfield will load Monday through Friday and West Fargo will receive Monday through Friday and until Noon on Saturday. Now if a driver is on his way back to Fairfield and is close we can possible get them to stay a little longer to load.

This project will begin on July 5th we are hoping to load a minimum of 13 trucks per day.

What I need from you:

How many trucks do you have?

How many loads can you commit to?

What day can your drivers start?

Thanks,

Craig Murray

RFG Logistics

Direct: (531) 301-6640 Cell: (901) 849-7467

This is the email thread between Craig and myself so you all can see the timeline. It is over and done but I want everyone to know how he operates! He is continued to be dishonest and play like he has not culpability in this whole deal! Just be careful when dealing with him!

Replied on Mon, Aug 01, 2022 at 09:08 PM CST
Quote: "Hey Keith, just wanted to respond to your unwarranted claim that I dont honor my committments. You were told there would be no loads for you over two weeks before the project was supposed to have taken place. When I notified you, you threw a little fit and said you already had loads to get out there. I'm sorry but if you cant find a backhaul with two weeks notice maybe you shouldnt be running trucks...and to expect a truck order not used with two weeks notice is absolutely ludicrous. Not to mention you had done about ten loads with RFG in the last two years and I decided to go with carriers who were more loyal and reliable. Have a great day! Craig "

Keith Kemper
  • Craig Murray
Thu 6/30/2022 12:53 PM
Craig you never emailed back! The email I forwarded back to you was the last email I got on the situation. The correspondence while putting this together was rapid and right on the spot and then nothing! I am stuck with loads going to Montana now that I committed to, and I will not go back on MY commitments, because of a commitment made by you to me! If you want the whole thread, I will send it to you. When you tell me that when you get them built into your system you will get back to me and nail down the details, that means we are locked in to me! I am now stuck with 2 loads going to Great Falls Mt that I am going to have to work with, all because you could not find the time to take a couple minutes and email back. I thought maybe your company was going to actually be a decent brokerage, but I guess you are not any different than the rest! Like I said before, I do not do business like that and won't work with someone who does!
Craig Murray <[email protected]rfglogistics.com>
  • You
Thu 6/30/2022 12:44 PM

Again I’m really sorry Keith I cant give you something I don’t have. You were told a week before they were supposed to load. I understand your frustration but my hands are tied.

Thanks,

Craig Murray

RFG Logistics

Direct: (531) 301-6640 Cell: (901) 849-7467

Certified Transportation Broker

Certified Organic Handler

Keith Kemper
  • Craig Murray
Thu 6/30/2022 12:40 PM

Craig if this is not made right, I can guarantee that you will NEVER load any of my trucks again! I don't do business like that and won't do business with someone who does!

These are a few more emails from the same thread. I never asked for a TONU. I was hoping he would give me 2 loads so I could get my trucks back here without having to cut my vacation short to find loads but I didn't get anything from him. I am not looking for sympathy nor anyone to jump on a bandwagon against RFG. We have hauled limited loads for them because their rates are not good enough most of the time but when it makes sense we have hauled for them.

I will be honest, I thought I may have gone a bit overboard and had not read through the whole thread when I copied and pasted the first batch and did not want to come off as a dick, but this type of blatent lying and denial just chaps my hide! For anyone who doubts me, I would gladly forward the whole email thread to you so you can see everything. There is a time change in the thread as I was in Vegas playing poker at the WSOP for vacation and there is a 2 hour difference between here and there.

Replied on Mon, Aug 08, 2022 at 08:08 AM CST
Well I guess the advice I got long time ago is great advice. You don't move a wheel until you have a rate conformation in hand.
Replied on Mon, Aug 08, 2022 at 04:30 PM CST
Quote: "Well I guess the advice I got long time ago is great advice. You don't move a wheel until you have a rate conformation in hand."

I have been in this game since 1987 and in this chair for 12 years. It is hard to teach an old dog new tricks! When someone makes a statement to me like this, I take them at their word. I have to be out in front of my drivers because they are not out there to sit, they are out here to make money. Like I said, not looking for anyone to jump on a bandwagon or feel sorry for me or our company because we were fine and lived up to the obligations we created while trying to get to the loads we thought were booked. Just be prepared for the worst when working with this particular person.

Replied on Tue, Aug 09, 2022 at 08:32 AM CST
Quote: "I hate to jump into this but a company that values their carriers doesn't verbally or email lead on a carrier about work, and then back out deceptively only to hide behind a "no rate confirmation argument" it's lazy. Not taking responsibility for your actions. Extreme ownership. I'd look into that. I'd feel pretty angry if I was put in the situation ET trucking was put in. No disrespect meant to RFG as a company. I've never hauled a load for them because I'm expensive, but 1 shady character doesn't mean the company sucks. It frustrates me to see things like that happen in areas I run in."

Unfortunately it's not just "1 shady character" with RFG. We experienced horrible communication, deception, cancelling of load and giving to another carrier just this week. Of course he placed the blame on our driver and claimed he had to "recover" the load. Load of crap! Beware!!